Questions
Frequently asked questions
How we mill, where we deliver, and what to do when something is not right.
- How fresh is the flour when it reaches me?
- We mill in small lots rather than to a warehouse schedule, and dispatch within days of grinding. Whole wheat flour keeps its germ, and that germ carries oil which begins to turn once milled — so we would rather you finish a pack in a couple of weeks than store it for months.
- Why does supermarket atta last six months and yours does not?
- Because the germ has usually been removed. Taking it out makes flour shelf-stable for months, but it also removes much of the oil, fibre and nutrition that made it whole grain. Ours is milled whole, which is why we ask you to treat it as fresh food.
- What is Sona Moti wheat?
- A heritage Indian emmer wheat, grown here for generations before high-yield varieties replaced it. The grain is smaller and harder and the yield is lower, which is why it nearly disappeared. It has notably more fibre than modern bread wheat and makes a denser, nuttier roti.
- Where do you deliver?
- We currently deliver across South Delhi, covering pincodes 110003–110080. If your pincode is outside that range the checkout will tell you before you fill in the rest of your details. We are expanding across Delhi NCR — tell us where you are and we will let you know when we reach you.
- How long does delivery take, and what does it cost?
- Delivery is ₹29, free on orders above ₹499, plus a ₹9 handling charge.
- How do I pay?
- Cash on delivery, or UPI to the delivery partner when your order arrives. Online prepayment is not live yet. You can also place an order over WhatsApp and settle the same way.
- Can I order on WhatsApp instead of the website?
- Yes. Message +91 60010 30301 with what you need and we will confirm the order and the total. It is often quicker for repeat orders — send the same list again and we will pack it.
- Are your products certified organic?
- Our produce is grown and handled under the certifications shown in the footer. Scheme details and certificate numbers are available on request — just ask and we will send them across.
- Do you take bulk or wholesale orders?
- Yes, including 5 kg and 10 kg flour packs on the site. For larger quantities, restaurant supply or corporate gifting, message us and we will quote.
- What if something arrives damaged or is not right?
- Tell us within 48 hours with a photograph and we will replace it or refund it. Food is not something you should have to argue about.
- How should I store the flour?
- In an airtight container, somewhere cool and dark. In Delhi summers the fridge is not a bad idea for anything you will not finish within two weeks. If it smells sharp or bitter rather than sweet and nutty, it has turned — tell us.
Still need an answer?
Message us and a person will reply — usually within the working day.